Content editing,
handled for you.
You supply the copy and images and we update the pages, forms, and layouts. Plus safe staging-tested updates, backups, and QA on your existing host. New functionality ships separately as Development.
Care plans at a glance
Month-to-month. Host-agnostic. Details live in the matrix below.
Essential Care
Baseline retainer. Staging-tested updates, basic QA, uptime monitoring. Backups via host.
Growth & Support
Most popular. Offsite backups, staging QA, monthly digest, priority email.
Priority Partner
Hands-on partnership. Restore support, expedited queue, max discount.
- Writing or sourcing copy, sourcing stock imagery or photography (we edit with supplied content only)
- Full-site redesigns, multi-page overhauls, or brand new CMS migrations
- Building large bespoke web applications from scratch
- Third-party web host, payment processor, or external API outages
- Malware removal & hack recovery (monitoring is included; remediation is billed separately)
- SEO optimization (editing supplied content is covered)
- Custom integrations or new API development from scratch
- Deep performance optimization & speed tuning (caching/CDN config, large-scale image optimization)
- DNS, domain, or email deliverability configuration
- Data loss recovery caused by client-side actions or hosting provider failures
- Fixing breakage caused by third-party plugins or themes (troubleshooting is covered; deep fixes billed separately)
- No guaranteed uptime or SLA. Monitoring is provided, uptime is not guaranteed
What maintenance covers
Supplied-content editing only. Drawn from your monthly hours pool, via email, in 15-minute increments.
Content Editing: You Supply, We Publish
Send copy and images and we will update pages, assemble new sections from existing patterns, and place galleries, embeds, and alt text. No copywriting, design, or stock sourcing.
Forms & Tweaks
Contact-form field updates, confirmation copy you provide, notification routing, and minor styling fixes.
Layout Adjustments
Spacing, type scale, and template tweaks within your current theme. No rebuilds.
Updates + Visual QA
Batched core / theme / plugin updates tested on staging first, with visual checks on key templates.
Backups & Monitoring
Uptime monitoring plus managed offsite backups (Growth & above, with restore support on Priority).
Direct Support & Small Fixes
Email directly with developers for requests and troubleshooting. Time is tracked transparently against your hours, with monthly health notes on Growth & above.
Stays in Maintenance ✓
Moves to Development →
- Custom Gutenberg blocks or net-new plugins
- REST API routes, custom tables, webhook pipelines
- Builder → FSE migrations or theme rebuilds
- Deep CWV remediation (caching/CDN, large-scale media)
- New third-party integrations built from scratch
- Malware removal / hack recovery (billed separately)
Detailed Feature Comparison
Compare deliverables, turnaround times, and monthly hours across all three plans.
| Features & Deliverables | Essential Care$500/mo (2 hrs) | Growth & Support$850/mo (Target) | Priority Partner$1,500/mo (25% off) |
|---|---|---|---|
| Plan Overview & Rates | |||
| Monthly Investment | $500 / mo | $850 / mo | $1,500 / mo |
| Included Monthly Support Hours | 2 hrs / mo | 4 hrs / mo | 8 hrs / mo |
| Effective Hourly Rate | $250 / hr | ~$212.50 / hr | $187.50 / hr |
| Built-in Hourly Discount | 0% (Standard rate) | 15% Off | 25% Off |
| Additional Approved Hours Rate | $250 / hr | $212.50 / hr | $187.50 / hr |
| Monthly Hours Allocation | Expires monthly (No rollover) | Expires monthly (No rollover) | Expires monthly (No rollover) |
| Task Tracking Increments | 15-minute increments | 15-minute increments | 15-minute increments |
| Support & Communication | |||
| Communication Channel | Email Support | Priority Email Support | Expedited Email Support |
| Target Response Window (Business Hours) | 2–3 business days | 1–2 business days | Next business day / Expedited |
| Hosting Environment Compatibility | Works on any host | Works on any host | Works on any host |
| Update Rollback Assistance | Host-dependent | Host-dependent | Expedited turnaround |
| Updates & Quality Assurance | |||
| Staging-First Update Flow | Visual sanity checks on staging before deployment | Visual sanity checks on staging before deployment | Visual sanity checks on staging before deployment |
| Visual Staging QA & Sanity Checks | Basic check | Key page visual QA | Comprehensive staging QA |
| Backups, Security & Monitoring | |||
| Automated Uptime Monitoring | |||
| Managed Offsite Cloud Backups (UpdraftPlus / R2 / S3) | Client host managed | Scheduled Offsite Backups | Scheduled Offsite + Restore Support |
| Security & Vulnerability Scanning (Wordfence or host equivalent) | |||
| Health & Performance Reports | Automated uptime checks | Automated monthly digest | Automated monthly digest |
| Included Content Editing & Support | |||
| Supplied-Content Page Edits & Template Tweaks | |||
| Technical Troubleshooting & Minor Fixes | Using included 2 hrs | Included (4 hrs pool) | Included (8 hrs pool) |
| Technical Advisory & Plugin Vetting | Using included 2 hrs | Using included 4 hrs | Using included 8 hrs |
Frequently Asked Questions
Do you write copy or source images?+
No. Maintenance is content editing with supplied content only: you provide the copy and images, we update the pages, forms, and layouts. We don’t offer copywriting, photography, design, or stock sourcing.
Do unused monthly hours roll over to the next month?+
No. Included hours represent dedicated, reserved developer availability for each 30-day billing cycle and reset at the start of each month. This policy allows us to guarantee rapid turnaround and maintain dedicated capacity for all retained clients without overbooking.
How is time tracked against our included hours?+
Time is tracked transparently in standard 15-minute increments for each requested update, fix, or content-editing request. We will always notify you when your allocation is approaching its limit.
Does it matter where my website is hosted?+
No. Our maintenance plans are host-agnostic and compatible with all major WordPress hosting providers (such as WP Engine, Kinsta, Cloudways, SiteGround, Flywheel, Pressable, or standard cPanel/VPS hosts). We connect directly to your existing environment and utilize your host’s staging and SFTP/SSH tools.
What security and backup plugins do you use?+
We deploy proven, industry-standard solutions. For security and malware monitoring, we use Wordfence (or your host’s native security equivalent). For offsite backups in Growth & Support and Priority Partner, we configure UpdraftPlus Premium (or comparable tool) connected to encrypted offsite cloud storage (such as Cloudflare R2 or AWS S3).
How do we communicate and submit support requests?+
All communication and support requests are handled directly via email. This keeps all requests organized, threaded, and accessible for both your team and ours without requiring separate portal logins.
Are backups included in the Essential Care plan?+
Essential Care ($500/mo) covers 2 monthly hours at our standard $250/hr rate dedicated to core/plugin updates and support, relying on your hosting provider’s internal backup tools. Managed offsite cloud backups (via UpdraftPlus or comparable tool stored independently in Cloudflare R2 / AWS S3) and dedicated restore support are included in Growth & Support and Priority Partner.
What can our monthly included hours be used for?+
Your included hours can be applied toward any WordPress upkeep during regular business hours: supplied-content page edits, styling tweaks, layout adjustments, plugin configurations, form updates, basic speed reviews, or light plugin vetting and small fixes. We do not write copy or source imagery. Roadmaps, PR governance, and audits stay in Consulting; deep performance optimization and speed tuning (caching/CDN configuration, large-scale image optimization) are billed separately as Development sprints.
How and when are WordPress updates performed?+
To protect your site’s stability and avoid disruption during peak business hours, core, theme, and plugin updates are grouped into batched maintenance cycles during off-peak windows and tested on your host’s staging copy first (where supported).
What happens if we need more hours in a given month?+
Additional work is billed at your plan’s discounted effective rate (e.g., $212.50/hr for Growth & Support or $187.50/hr for Priority Partner, instead of the standard $250/hr). We will always communicate upfront via email and obtain your approval before undertaking extra billable hours.
What is excluded from plan coverage?+
Maintenance covers ongoing upkeep and supplied-content editing. It does not cover copywriting or stock sourcing, full-site redesigns, large custom application development from scratch, or outages caused by third-party hosting providers, payment processors, or external APIs. Your included hours can be used to troubleshoot or coordinate with third-party vendors. Deep fixes quote separately as Development.
Is there a long-term contract?+
No. All maintenance agreements operate on a flexible month-to-month basis. You can adjust plans or cancel at any time with 30 days notice.
Get started with WordPress Care.
Send your host, update volume, and supplied content needs and we will confirm the right plan via email.